RETAIL RETURN POLICY:

NOTE: ANY ITEMS THAT ARE RETURNED AND DO NOT MEET THE RETURN POLICY WILL NOT BE ACCEPTED. PLEASE ENSURE THAT ITEMS SATISFY THE POLICY BELOW BEFORE SENDING BACK. THE CUSTOMER IS RESPONSIBLE FOR SHIPPING COSTS TO HAVE DENIED ITEMS SENT BACK OUT.

1. Unworn/unused items may be returned within 30 days of purchase. The item(s) must be returned in the original condition and in the original packaging.
2. Worn/Laundered items cannot be returned.
3. Socks that have been removed from their original packaging cannot be returned due to health/sanitary reasons.
4. Customized items cannot be returned.
5. Clearance items (50% off or more) are final sale and cannot be returned. No warranty is provided for clearance or sale items. Clearance and sale items are sold as is and may not include all accessories.
6. No returns or warranty on accidental damage to an item.
7. No returns on special order or team order items. This includes, but is not limited to, customized/printed/numbered apparel and footwear.
8. It is the responsibility of the customer to try on all item(s) prior to use to ensure the correct fit. Once the item(s) are used, and therefore not in their original condition, they cannot be returned. This includes, but is not limited to, blisters, incorrect sizing, and/or uncomfortable items.
9. Defective items may be replaced within 30 days of purchase.*[i]
10. The customer is responsible for all return shipping costs. If a prepaid label is provided by SoccerWorld, the return shipping costs will be deducted from your refund.
11. If an item(s) is returned to us and does not meet the return or defective policy, the customer will incur the cost for the item(s) to be re-shipped.
12. The purchaser is responsible for ALL additional fees, taxes, and tariffs for orders being shipped outside of the United States. Returns will not be accepted on these items.

*Defective Items:

Normal wear and tear items are not considered defective.[ii]

General Merchandise:
Items returned as defective must exhibit proper care[iii] and use.[iv]

Footwear:
Toe wear is considered the result of normal use and is not covered by warranty. If the tongue of a shoe tears or separates it should be repaired and is not considered defective. Eyelet rips on shoes are due to excessive pulling on the laces and are not considered to be defective.

Goalkeeping Gloves:
Palm/foam wear is considered the result of normal use and is not covered by warranty. There is no guarantee as to the last and durability of goalie gloves.

RETAIL RETURN INSTRUCTIONS:

RETURN VIA SHIPPING:
Please click HERE to find your order and download a return label.

If your order is not found on the self service return portal, please email us at CustomerService@SoccerWorld.net

Customers are responsible for return shipping costs. A $10 flat return shipping fee will be deducted from your refund.*
*Oversized or overweight items are excluded and may incur additional charges.

RETURN IN-STORE:
You also have the option to return your item(s) to one of our store locations. Simply bring the item(s) to any SoccerWorld location and a sales associate can help to process your return. Please be sure to have your order number or a copy of your order confirmation.

EXCHANGES:
We are unable to process exchanges online. You would need to complete a return by following the instructions above and place another order for the correct item(s).