Q: Do I really get 10% off any in-store purchase?
A: Yes, with a few exclusions, such as Team Uniform Orders, Special Orders, and items already on sale.
Q: Do my points ever expire?
A: No, unlike other reward programs, the points you earn never expire.
Q: Am I really a member for life?
A: Yes, once you pay for your membership, it never expires and you never have to renew.
Q: How do I redeem my points?
A: You can redeem your points on any in-store purchase. Just inform the sales associate at checkout if you would like to redeem points for that purchase.
Q: How do I get my 10% discount?
A: Simply inform the sales associate that you are a SoccerWorld “Teammate” and you will receive your discount.
Q: What happens to my points on a return?
A: When you return an item, those points will be deducted from your account.
Q: What happens if I return an item that I purchased with points?
A: The amount of cashback you received on that purchase will be added to your customer account and can be used later.
Q: Do I have to use the entire value of my cashback on one purchase?
A: No, whatever the remaining balance is will go on your customer account and can be used later.
Q: What if I forget my membership card?
A: Your SoccerWorld “Teammate” account can be accessed by a sales associate using the phone number or email on the account.
Q: Does each person in my family need their own account?
A: No, your account can be shared by the household. If someone does not have the physical membership card, they can use the phone number or email on the account.
Q: How do I know how many points I have earned?
A: You will receive an email after each transaction and a summary at the end of each month with your point totals.
Q: Can I redeem points or get the 10% off online?
A: Unfortunately no, the points and 10% off discount are currently only valid in-store. But you do earn DOUBLE POINTS when placing an online order!
Terms and Conditions:
Points and discounts do not apply to certain products that are subject to rules and regulations, club/team uniform orders, and/or optional/required items in team/club stores as those have already received bulk/team discounts. The 10% discount will not be applicable to items that are already on sale or clearance, but you will still receive points on those purchases. Points and discounts are valid in-store only at any SoccerWorld location. Points and discounts are not valid or earned during SoccerWorld’s Annual 50% off sale.