Defective items may be replaced within 60 days of purchase as long as they meet our defectives return policy.
If an item is shipped back and deemed defective, you can opt for a refund or to have the item replaced/repaired. It is at the discretion of the product manufacturer whether the item is replaced or repaired. If an item is shipped back and deemed not defective, you will incur the cost to have the item re-shipped to you.
Normal wear and tear items are not considered defective.
Items returned as defective must exhibit proper care and use.
Toe wear is considered the result of normal use and is not covered by warranty. If the tongue of a shoe tears or separates it should be repaired and is not considered defective. Eyelet rips on shoes are due to excessive pulling on the laces and are not considered to be defective.
Palm wear is considered the result of normal use and is not covered by warranty. There is no guarantee as to the last and durability of goalie gloves.
RETURN VIA SHIPPING:
To process a return, view the "My Orders" section on your SoccerWorld account HERE > click "View" on the order with items you wish to return > click the blue "Return item(s)" button near the bottom of the page and follow the prompts.
If you do not have a SoccerWorld account and checked out as a guest, please contact us at [email protected] to process your return. Be sure to include your order number in the Subject Line or Body of the email. You can also use the Contact Us form to process your return.
You also have the option to return your item(s) to one of our store locations. Simply bring the item(s) to any SoccerWorld location and a sales associate can help to process your return. Please be sure to have your order number or a copy of your order confirmation.