Shipping Policy:

All orders placed on SoccerWorld.net are processed between 10 a.m. and 6 p.m. ET, Monday through Friday. All shipping estimates are calculated in business days; business days do not include weekends and federal holidays.

Please allow 1-3 business days for orders to be processed before they are shipped.
NOTE: This does not include team uniform orders which may take longer to process. 

*Certain items are excluded from Free Shipping offers due to size and weight restrictions.
*Free Shipping offers are only valid in the Continental United States and are NOT applicable on Team Uniform Orders. 

Additional Shipping Information:

• Soccer World is currently only shipping to customers in the United States and Canada.
• You may select between UPS, FedEx, and USPS services for shipments within the US. We are currently only offering USPS services for shipments to Canada.
• The purchaser is responsible for ALL additional fees, taxes, and tariffs for orders being shipped outside of the United States.
  
  • Click HERE for information on Canadian duties/taxes on imported goods.
• We are unable to ship to P.O. Box addresses.
• Soccer World reserves the right to hold any order for processing and credit review.
• Some soccer/futsal balls may ship deflated.

California Disclosure
The state of California has banned the sale of all items containing kangaroo leather. Therefore, SoccerWorld.net does not import, import for sale, sell or ship products made with kangaroo leather to customers in the State of California. If an order is placed from or set to be shipped to the state of California, and the order contains a kangaroo leather product, the order will be refunded and cancelled without prior notice.

Return Policy:

RETAIL ORDERS:

RETURN VIA SHIPPING:
To process a return, please click HERE and enter the required information. Be sure to enter your Shipment # which can be found on your order packing slip or tracking email. 

The purchaser is responsible for the cost of return shipping and may ship the item(s) back using the shipping provider of their choice.

RETURN IN-STORE:
You also have the option to return your item(s) to one of our store locations. Simply bring the item(s) to any SoccerWorld location and a sales associate can help to process your return. Please be sure to have your order number or a copy of your order confirmation.

EXCHANGES:
We are unable to process exchanges online. You would need to complete a return by following the instructions above and place another order for the correct item(s).

POLICY:
1. Unworn items may be returned within 30 days of purchase. The item(s) must be returned in the original condition and in the original packaging.

2. Worn/Laundered items cannot be returned.

3. Socks that have been removed from their original packaging cannot be returned due to health/sanitary reasons. 

4. Customized items cannot be returned.

5. Clearance and sale items are final sale and cannot be returned. No warranty is provided for clearance or sale items. Clearance and sale items are sold as is and may not include all accessories.

6. No returns or warranty on accidental damage to an item.

7. No returns on special or team order items. This includes, but is not limited to, customized/printed/numbered apparel and footwear.

8. It is the responsibility of the customer to try on all item(s) prior to use to ensure the correct fit. Once the item(s) are used, and therefore not in their original condition, they cannot be returned. This includes, but is not limited to, blisters, incorrect sizing, and/or uncomfortable items.

9. Defective items may be replaced within 60 days of purchase.*[i]

10. The purchaser is responsible for the cost of return shipping unless a shipment error was made by SoccerWorld.

11. If an item(s) is returned to us and does not meet the return or defective policy, the customer will incur the cost for the item(s) to be re-shipped. 

*Defective Items:

Normal wear and tear items are not considered defective.[ii]

General Merchandise:
Items returned as defective must exhibit proper care[iii] and use.[iv]

Footwear:
Toe wear is considered the result of normal use and is not covered by warranty. If the tongue of a shoe tears or separates it should be repaired and is not considered defective. Eyelet rips on shoes are due to excessive pulling on the laces and are not considered to be defective.

Goalkeeping Gloves:
Palm wear is considered the result of normal use and is not covered by warranty. There is no guarantee as to the last and durability of goalie gloves.

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